Vestel AC Error Codes and Troubleshooting




Error Messages are displayed, respectively by first the Er icon and then the special code (01, 02, …, 20, etc.) of the failure. In that case, do nothing to the air conditioner and contact with the Authorised Service. Er11 and Er13 are not error messages. If you see these messages, apply the steps under the following protection messages section.

Vestel AC Error Code and Troubleshooting
Vestel AC Error Code and Troubleshooting

Protection Messages

dF: The icing on the outdoor unit is being defrosted. After the defrosting operation is accomplished, your air conditioner will continue to operate in the heating mode, the product should not be turned off while this mode is enabled.

RE: Make the arc control for your electrical wiring, if the problem is not fixed call for the service. If the problem comes out very frequently, contact with the authorised service.




Sr: In case of certain failures, in order to not to spoil you comfort, your air conditioner continues to operate despite the failure. In that case, you don’t need to turn your air conditioner off. It is needed to contact with the authorized service immediately

HL: There is a fluctuation in the electrical voltage, wait for its recovery.

ER11-ER13: The codes of ER-13 and ER-11, and the messages displayed on the indoor unit display, are protection messages in the aim of preventing the product from some harmful consequences resulting from an excessiv current coming from the compressor. The product turns off right after it enters into these protections. In the case that it is re-operated by the remote control, cooling and heating functions restart.

Vestel AC Remote Control
Vestel AC Remote Control

Troubleshooting

When you notice an abnormal situation in your air conditioner, you may attempt to troubleshoot according to the following instructions. If your air conditioner still do not work properly, contact with the Call Centre or the nearest Authorised Service. You may access the authorised services list and contact information from the web site.

Problem: The air conditioner is not running.

Reason:




  1. Power cut.
  2. On/off button is not turned on.
  3. The fuse is broken.
  4. Batteries of the remote have gone down.
  5. The time set to start running has not been reached.
  6. The remote control is not detecting.
  7. Light source is too close to the air conditioner.

Solution:

  1. Wait for the power to be back.
  2. Turn on the air conditioner.
  3. Have the fuse changed.
  4. Change the batteries.
  5. Wait or cancel the setting.
  6. Change the batteries.
  7. Some light sources that are close to the air conditioner, may prevent its functioning creating a magnetic influence. Retry to use the remote control after disabling the light source. If the problem is solved, it would be useful to change the light source.

Problem: The air conditioner is blowing air, but cooling and heating performance is bad.

Reason:

  1. There is a mistake in temperature setting.
  2. Air filter is clogged with dust.
  3. Air inlet or outlet of the air conditioner is blocked.
  4. Door and windows are open.

Solution:

  1. Set appropriate temperature. See application methods
  2. Clean up dust filters.
  3. Clean the materials that cause blocking.
  4. Close the windows and the doors.

Problem: Air flow does not start immediately during heating.

Reason: The necessary temperature for heating has not been reached.

Solution: If air flow starts before the temperature rises, an undesired cooling effect will occur. In order to prevent this, air flow will start after necessary temperature is reached. This is not due to a malfunction of the air conditioner and it is not a failure.

Problem: The air conditioner is blowing air, but it does not cool.

Reason:

  1. Air inlet or outlet of the air conditioner is blocked.
  2. Compressor protection (3 min).
  3. There is a mistake in temperature setting.

Solution:



  1. Clean the materials that cause blocking and restart the air conditioner.
  2. Wait.
  3. Set appropriate temperature.

Problem: There is clicking sound coming from the air conditioner.

Reason: Temperature change.

Solution: Changes in temperature cause expansion and contraction of plastic materials. This is not due to a malfunction of the air conditioner and it is not a failure.

Vestel Air Conditioner Manual PDF










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